Service Department

Service Department

The Wild West Harley-Davidson® Service Team is proud of their 70+ years of experience servicing Harley-Davidson® motorcycles. That 70+ years is NOT just about them, desktop motorcycle building or reading about the latest custom motorcycle trends, but ACTUAL hands-on experience. Our technicians undergo continuous factory training, both in-dealership and at Harley-Davidson® factory training facilities.

Wild West Harley-Davidson®'s 9000 square foot service facility features the latest in diagnostic and testing equipment; including factory specific special tools and a fully outfitted Dynojet Dynamometer, there is NO shop in West Texas better equipped. If your motorcycle means as much to you as our motorcycles mean to us, why let anyone less than the very best take care of your ride?

While we believe we offer the best service in this West Texas, we are human and humble enough to know we are not perfect. That is why we stand behind everything we do. If for any reason after visiting our Service Department we do not meet your expectations 100%, please contact the Service Manager, Justin Gartman, and give us the opportunity to meet those expectations. We realize you have a choice and wish to make it a simple one...

Some motorcycle shops will claim to have Harley-Davidson® factory trained technicians when in reality they have shade tree mechanics that may have been to only one factory service class or perhaps to a Harley-Davidson® sponsored entry level training school. That is only the beginning, factory training is not a one-time certification or event, but is an ongoing lifelong process. Wild West Harley-Davidson® technicians receive specialized training at Harley-Davidson® University by Motor Company instructors in many specific areas of maintenance, diagnosis, and repair.

There are five different levels of technicians, based on training and level of experience.

  • Service Staff
  • Technician
  • Expert Technician
  • Master of Chassis, Powertrain and/or Electrical
  • Master of Technology

In addition to instructor lead courses, there are also in-dealership training courses that cover the ever increasing changes and improvements to Harley-Davidson® motorcycles. Combined with that is access to Technical Service Support Representatives, on-line access to up-to-date Service Bulletins, Technical Tips, and Service letters. This commitment to on-going training is so that Wild West Harley-Davidson® can provide our customers with a knowledgeable and professional Service Department.

Service Recommendations and Delivery

Please call our Service Department at (806) 791-4597 to schedule your service work.

Need Help?

Call our service department at (806) 791-4597.